So my first post is a complaint - and I'm not at nature a complainer, but since this just happened today, here it is.

The company shall remain nameless but it has to do with garage doors over your head.

I had made an appointment to have someone come take a look at my damaged garage door (how it got damaged shall be a post for another day!). The window they gave me was between 11 and 2, and the tech would call me when he was in my area within that time.

I decided to take today off from work as I didn't want to go in for just a couple of hours in the morning nor go back to work for a couple of hours in the afternoon. No biggie. I've spent it pretty much how I wanted, drinking coffee, reading, relaxing, tidying up around the house. From shortly before 11 until 2, I made sure my phone was never out of my hand. When it rang, I answered it (neither time was it garage tech).

I kept checking the phone to make sure I had no missed calls, as that can happen - however, no missed calls. I had skipped lunch as I had no food in the house to make lunch; well, nothing I wanted to make, and I'd planned to treat myself to lunch out, once they'd come and left. So by 2 I was irritated that they had not shown up yet, AND hungry.

So I called them, and gave them my appointment confirmation number. They transferred me to dispatch. They said that "Charles" was running late, and on another call, and it would be 3 or 4 before he was in town (!). Go ahead to lunch, they said, and he would call when he was nearby.

OK, not a big deal, so I went to McDonald's (yep, really treated myself) and got home by 3.

At 3:30, Garage company called asking if they could reschedule for same time tomorrow, "Charles" was really behind, they had 2 broken down trucks and no one else in the area. I said I could not as I'd taken today off especially for this appointment. How about tomorrow evening, they asked. I could do that, if they could give me a specific appointment, not a time frame. He said no, he could only give me a time range (6-8:30). I felt this was not something I could do - unless I could have a specific time, then the deal was off the table.

I mean, if they blew off today's appointment without calling me within the appointed time (I ended up calling them if you'll recall), then what's to say they wouldn't blow off tomorrow's appointment? I understand they probably can't give a specific time but the way I was feeling, they OWED me a specific appointment, because of THEIR failure.

• They owed me for the time I'd spent waiting for them to come
• They owed me for the time I'd spent worrying if I'd missed their call
• They owed me because they didn't keep their promise
• They owed me for not calling to tell me they were running late
• They owed me for not offering to work with me - "if you'll let us re-schedule, we'll waive the $19 fee because this was our mistake"
• They owed me because I kept my promise and waited for them

(I'll say it for you - entitled much? Well, I believe my time is valuable, so in this case, yes.

So, since there are other garage door companies around, one of those other companies will get my business.